Often, we’ll work with customers remotely, helping them solve their IT issues from our Hanslope Park base – but this particular instance called for an on-site presence. That’s not just because of the physical equipment installation: the Freetown compound’s slow internet speed meant that we’d need to be there in person to make sure any device issues could be solved swiftly and efficiently for our customers.
We have to consider the techniques and the equipment we’re using, and how it could be affected by both extreme cold and extreme heat.
So, first things first, we deployed a team to the Freetown compound with a batch of refurbished laptops, to get the MoD’s colleagues back up and running again as quickly as possible. Ultimately, we always look to make sure that our customers’ vital government work continues uninterrupted, and that was the case here too.
But we weren’t limited just to the compound itself. Our colleagues also moved around facilities across the city, from the High Commission to the Sierra Leone Police Headquarters to a variety of office locations, providing additional IT support.
We helped the Ministry of Defence ensure that, even in the most challenging climate conditions, essential government communications could continue.
It’s fair to say, this project was a prime example of the real sense of purpose you’ll find here. We helped the MoD ensure that, even in the most challenging climate conditions, essential government communications could continue. And that’s the kind of tangible impact you can expect to make when you join us.